Learn More about Workflow
Workflow is a feature that greatly expands the power of discussion entries. Workflow enables your forum manager to create entries that can be acted upon by only a select group of users. These entries automatically move through a well-defined, orderly process, guided by actions that specific users take on the entries.
An example of a workflow process is a purchase-order process. The steps through which the entry must move are called states. States are similar to steps in a process. Here are examples of states that can be defined for a purchase-order process:
The flow could be defined in this way:
At every state, it is possible to define the process so that only those people who must take action on the item are allowed to see it. It is also possible to have Forum automatically notify someone when a workflow entry requires their attention (for example, the supervisor can be notified through e-mail when one of her employees placed a purchase request in a discussion forum).
Workflow entries are similar to standard entries. People can perform "work" on the workflow entry by answering a special workflow question, which appears toward the top of the entry. In sum, the following items may appear toward the top of a workflow entry page:
Actions that move an entry through the various states in a workflow process include adding a reply to the entry, answering a question, or manually changing the workflow state.
For more information about using workflow processes created by your organization, contact your discussion-forum manager.